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Customer Service & Quality Assurance Specialist with 5+ years of experience
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Competencies
Applied communication and problem-solving skills to assist clients across healthcare, cruise, and banking sectors.
Utilized sales strategies to help guests choose vacation destinations and assist in reservations.
Conducted functional, regression, and integration testing to validate product reliability and early defect detection.
Supervised corporate security policies, auditing, and risk management for international operations at TELUS International.
Education
Languages
Summary
Experienced in client communication, product testing, and compliance, dedicated to enhancing service quality and operational efficiency.
Key Achievements
- Provided health insurance information and medication orders at HUMANA - EVERISE
- Delivered vacation options and reservations assistance at ROYAL CARIBBEAN - CONDUENT
- Ensured product quality through functional, regression, and integration testing at ROYAL CARIBBEAN - CONDUENT
Experience
Costumer Service Representative
Provide members with information about their health insurance and any medications they may need., Taking orders for medications and retail products.
Customer Service and Sales Representative
To provide information about upcoming cruises and create the best vacation experience for the guest., Provide assistance in making reservations as sales representatives and offer options to help them decide on their vacation destination.
Quality Anssurance (QA)
Quality Assurance (QA) Specialist with experience in functional testing, regression, integration and software validation., Focused on ensuring the quality and reliability of products through early detection of defects, design of test plans and cases, and detailed documentation of results.
Social Media Assistant
Responding to and closing deals, providing control and monitoring of the service schedule for current and potential employees., Management of employee and potential contributor databases.
Western Union - Global Sanctions List (GSI)
Compliance professional (GSI Compliance) with experience in the implementation and supervision of corporate security policies, auditing, and risk management., Responsible for ensuring that operations comply with internal regulations, regulatory requirements, and international standards.