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Helpdesk & Technical Support Specialist with Over 5 Years in Customer Service
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Competencies
Handled a large number of support tickets, maintaining quality and efficiency.
Resolved technical issues related to software, hardware, CRM, and ERP systems.
Managed data entry and supported client interactions through integrated CRM and ERP platforms.
Provided support in English and other languages, resolving customer issues effectively.
Assisted with patient vital signs, appointment scheduling, and accurate record-keeping.
Education
Languages
Summary
Experienced technical support specialist with a strong background in managing support tickets, troubleshooting, and customer relations across healthcare, tech, and retail sectors.
Key Achievements
- Managed high-volume technical support tickets across multiple roles, ensuring timely resolution.
- Developed knowledge base materials to enhance support efficiency at Clario.
- Provided bilingual customer support for major products such as Kindle and Prime Video.
Experience
Helpdesk and Support Specialist
Managed over 50 inbound/outbound calls and resolved technical issues per day., Handled orders, payments, appointments, and CRM data entry.
Technical Support Specialist
Provided technical support, managed tickets, and assisted with CRM/ERP systems., Developed knowledge base materials for efficient support., Managed high-volume tickets while maintaining quality of service., Followed up with clients to verify optimal customer satisfaction following support...
Sales & Customer Support
Provided tech support for Kindle, Prime Video, and retail products., Bilingual customer service and troubleshooting in high-volume settings., Managed a high volume of 50 or more incoming and outgoing calls per day.
Customer Service Representative
Provided SWAT tech support and customer service for Kindle and Prime Video., Handled bilingual inbound and outbound calls to resolve customer issues., Managed data entry and maintained accurate records., Worked within Tier 2/3 support to troubleshoot and resolve complex issues., Managed high-stress...
Certified Nursing Assistant
Assisted with patient care, vital signs, and appointment scheduling., Provided clerical support and managed patient behavior observations., Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients., Performed accurate...