This is my profileContact via CazVidKevin
Customer Service & Support Specialist with 4+ years in client relations
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Competencies
Delivered direct support to customers, handling inquiries, complaints, and issue resolution in logistics and retail environments.
Provided technical assistance for platform users, troubleshooting digital wallet issues, and supporting agent training.
Engaged prospects and closed deals using learned sales techniques, maintaining sales metrics at Lacoste and EGP.
Kept CRM systems like Airtable updated to optimize workflow and track customer interactions at EGP.
Applied skills in content editing and copywriting for marketing and communication purposes in professional settings.
Education
Languages
Summary
Customer service and support professional with extensive experience in logistics, digital finance, and retail. Skilled in client communication, problem solving, and sales strategies. Proven ability to manage customer relations, support digital platforms, and contribute to team success.
Key Achievements
- Managed diverse customer interactions at FedEx, resolving inquiries and complaints about package delays and delivery issues.
- Provided technical and financial support to users in a digital wallet platform, training new team members and analyzing platform transactions.
- Contributed to sales at Lacoste by maintaining high performance indicators, managing transactions, and organizing stock based on product knowledge.
Experience
Customer Service Rep.
Dealt directly with both type of customers (shippers and recipients) about FedEx Express and Ground packages in the US domestic campaign., Helped customers to provide further and detail information about the movements of delay packages., Scheduled pick ups to start the transit of shippers.,...
Tier 2 Teammate. (Supervisor)
Provided technical support to users with problems related to their digital wallet account., Clarified financial transactions and movements of funds between bank accounts., Advised users on features and benefits of the virtual Branch wallet., Analyzed financial movements in order to find possible...
Sales Associate
Kept performance indicators like average basket, UPT and conversion as high as possible., Ringed at the register, handle cash and card transaction, process exchanges and returns through company software., Helped closing the register at the end of the day., Received weekly shipments of product,...
Triage-Closer
Met more than 25 calls per day with high quality prospects (business owners, entrepreneurs, freelancers) from LATAM and US., Kept our CRM (Airtable) updated in order to be efficient with workflow., Trained new teammates to reach our challenging KPIs., Touched the pipeline when the traffic of warm...