Dedicated Data Analyst with 5 years of experience in finance and healthcare sectors. Skilled in data modeling, SQL, and visualization tools, committed to translating complex data into actionable insights.
Applied analytical techniques to interpret complex datasets, supporting strategic initiatives.
Constructed and optimized queries to extract, manipulate, and analyze data from multiple databases.
Created dashboards and visual reports to communicate insights to stakeholders effectively.
Utilized advanced Excel functions and scripting to analyze and present data efficiently.
Experian
Handle inbound calls from U.S. customers regarding credit reports, disputes, and general inquiries, Accurately document cases using internal CRM systems, Comply with strict data privacy and security policies, Maintain quality assurance scores and performance metrics above required standards
SYKES (Capital One)
Assisted U.S. customers with account inquiries, payments, and general banking support, Managed high call volumes while meeting AHT and QA goals, Provided clear and professional communication to ensure customer satisfaction
Sitel (Macy’s Campaign)
Provided customer support for Macy’s retail clients, Assisted with orders, returns, and account-related questions, Delivered service aligned with company policies and customer experience standards
Third Year of Accounting
Secondary Education
Primary Education
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Coordinated analytics projects ensuring timely delivery and alignment with business goals.
