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Kevin
Customer Service & Sales Leader with 13+ years of experience in hospitality and real estate
Video resume
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Competencies
Exceptional ability to address client needs, ensuring satisfaction and loyalty across diverse industries.
Skilled in mediating disputes and finding mutually beneficial solutions to maintain positive relationships.
Proficient in guiding sales processes and negotiating deals in real estate and hospitality sectors.
Fluent in English and Spanish, facilitating effective communication in multicultural environments.
Education
Languages
Summary
Kevinbrings over 13 years of expertise in customer service, sales, and conflict resolution, with a proven track record in hospitality management and real estate transaction facilitation. Bilingual in English and Spanish, committed to delivering outstanding client experiences.
Key Achievements
- Successfully managed customer relations for Hilton Hotels globally, enhancing guest satisfaction.
- Led property review and seller acceptance processes, contributing to efficient real estate transactions.
- Developed conflict resolution strategies improving client retention and satisfaction.
- Streamlined customer service workflows, reducing resolution times by 20%.
Experience
Customer Care Representative
Worked for Hilton hotels around the world in customer service and sales.
Lead Manager
Company dedicated to the purchase and sale of properties around the United States.. Review and acceptance of potential sellers
Skills
Video Transcript
Customer service rep and Appt Setter
Hey everyone, this is Kevin and 30 years old and I'm from El Salvador. Well, I have a bachelor degree in English language at the Heralavarius University here in El Salvador.