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Kevin
Fan Experience Tech Host at Intuit Dome
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Competencies
Skilled in assisting guests, resolving issues promptly, and enhancing overall customer satisfaction.
Effective in conveying information clearly and fostering positive interactions with diverse audiences.
Capable of diagnosing and resolving app and device issues to ensure smooth venue operations.
Proficient in bilingual communication, facilitating interactions with a diverse guest base.
Education
Languages
Summary
Motivated and bilingual professional with a background in enhancing guest experiences through technical support and effective communication. Proven ability to assist diverse audiences and ensure smooth event operations.
Key Achievements
- Enhanced guest experience by providing seamless mobile ticketing and troubleshooting support, improving entry efficiency.
- Supported venue operations by assisting guests with app navigation and technical issues, ensuring smooth event flow.
- Contributed to a positive environment through proactive guest assistance and clear communication.
Experience
Fan Experience Tech Host
Assist guests with mobile ticket redemption, app navigation, and troubleshooting issues with GameFace ID or Identity Pass for entry.. Greet fans, provide directions, and offer support with other venue-specific technologies.. Training and meetings to build technical fluency.. Provide real-time feedback to fans on technology performance and problem solving.. Exhibit an extensive knowledge of the venue layouts, seating sections, access control, key venue attractions, personnel identities, and emergency activity procedures.
Volunteer Helper
Support students with homework assignments, projects, and exams.. With staff always with mutual respect, willing to support when giving a suggestion or concern.. At times I would provide feedback to parents regarding their children.. Along with staff members I got to supervise students in events, field trips, at the playground and classroom.. Got to support during the program’s after school and summer sessions.. Assisted in managing the office by scheduling appointments, events, handling correspondence, and maintaining records.