Experienced data professional specializing in market research, data analysis, and visualization, with a proven track record of skill development and process improvements.
Performed data collection, cleaning, and analysis to support business insights.
Created dashboards and visual reports using Power BI and Tableau.
Conducted research and analysis to identify market trends and customer preferences.
Developed and maintained databases and queries for data retrieval.
Teleperformance
I provided bilingual support (English-Spanish) in managing fraud and dispute cases for Capital One, applying financial security protocols, effectively resolving issues, and maintaining high standards of communication, confidentiality, and customer satisfaction.
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Applied statistical methods to interpret data and support business decisions.
