Kevin - Collections and Technical Support Specialist with 8+ years of experience

Applied negotiation skills to manage debts and recover overdue balances effectively.

Handled inbound calls and maintained accurate customer records, ensuring high-quality service.

Provided multi-channel technical support for Windows, macOS, and Linux systems.

Maintained accurate, compliant records of collection activities and customer data.

Negotiated repayment plans with clients, recovering overdue balances and strengthening company cash flow., Maintained accurate and compliant records of all collection activities., Recommended strategic actions to minimize financial risk and losses.

Managed international shipments: tracking, resolving delivery errors, and coordinating pick-ups/drop-offs., Handled inbound calls, assessed customer needs, and promoted DHL service products., Used multiple digital platforms and databases to deliver fast and accurate responses.

Conducted customer negotiations to maximize debt recovery while maintaining compliance with corporate and client guidelines., Exceeded monthly revenue recovery goals through effective repayment strategies., Verified consumer information and updated account records with precision.