This is my profileContact via CazVidKevin
Customer Service and Retention Specialist with diverse operational experience
Contact
Rivas, Rivas Department, Nicaragua
Open to remote
Available on CazVid
Competencies
AdaptabilityIntermediate
Adjusted strategies and processes to meet changing customer needs and operational demands.
Problem SolvingIntermediate
Addressed customer issues and optimized retention strategies to improve service experience.
ProactivityIntermediate
Actively identified opportunities for process improvements and customer engagement.
Customer ServiceIntermediate
Provided support and retention solutions to foster customer satisfaction and loyalty.
Education
Licenciatura
Academia de enseñanza en ingles
Completed 2020
Languages
Español
Inglés
Summary
Experienced in customer retention, team supervision, and operational roles with a focus on client satisfaction.
Key Achievements
- Managed customer retention efforts as a Retention Specialist and Back Office Retention Specialist at Ibex Global Nicaragua.
- Supervised operations and led team management as Supervisor of Operations at Remitly Nicaragua.
- Handled multiple roles including sales, customer service, and POC for retention lines of business, demonstrating versatility.
Experience
Risk investigator
Ibex global Nicaragua
2020 - 2023
Customer Service, Retention advocate, Sales, Retention specialist, Back office retention specialist, POC Retention LOB, MRFN LOB
Supervisor of operations - Team Manager
Remitly Nicaragua
2024 - 2025
Skills
AdaptabilityProblem SolvingProactivityCustomer Service
Published on CazVid - Jul 3, 2025