Kevin - Data Analyst with 5 years of experience in market research and data management

Applied statistical techniques and data visualization tools to interpret large datasets.

Maintained and organized databases to support strategic reporting activities.

Developed and maintained dashboards to improve accessibility of key metrics.

Worked with various departments to gather requirements and deliver actionable insights.

Support LTL team with load tracking, Research load status, updates and incidences, Update company boards and reports with load information, Contact drivers and providers to obtain load updates, Contact carriers in case of reschedule, Follow up on rescheduled shipments to maintain status up to date, Update company systems with latest load and shipment information for team visualization, Spreadsheet management for internal company communications, Ticket creation for internal follow-up, Supervision and monitoring of agents' interaction with clients., Coaching and follow-up of new agents to ensure their adaptation to the team and the operation., Quality assessment and feedback on customer surveys, Daily delivery of performance-based quality reports, Continuous operational performance improvement sessions, Workday planning and organization

Customer Service in English and Spanish for Capital One, Handling of confidential and sensitive information, Management of financial transactions such as payments, card activation and billing cycle changes, Fraud reporting, identity verification and lifting of credit account restrictions, Escalation of cases according to client needs, Debt capacity evaluation and approval

Assistance to engineers in technical and operational tasks, Installation of electronic security networks, Management of equipment and material requisitions, Maintenance and repair of computer equipment