Kevin - Logistics Coordinator & Customer Service Professional with 5+ years experience

Skilled in delivering high-quality support and clear communication in bilingual environments, enhancing client satisfaction.

Extensive experience supervising safety, health, and environmental standards across construction and industrial projects.

Proficient in monitoring accounts, resolving discrepancies, and ensuring timely payments and record accuracy.

Effective in managing schedules, documentation, and multiple responsibilities simultaneously.

Strong proficiency in MS Office tools and technical knowledge in factoring, finance, and environmental standards.

Manage calendars, schedules, and appointments., Organize and prepare real estate documents, contracts, and agreements., Handle email correspondence and phone inquiries., Outbound and inbound calls., Update and maintain CRM databases with client and lead information., Follow up with leads and provide excellent client support., Send reminders and updates to clients regarding showings, property details, and deadlines., Manage social media accounts and post engaging content to promote properties., Track deadlines for contracts and ensure all parties meet required timelines., Conduct research on property values, market trends, and neighborhood information.

Supervise tracking system of incoming late payments., Follow up on late payment notices., Monitor and resolve financial discrepancies., Update and review all accounts to keep records of payments up-to-date., Initiate late payment notices to relevant parties., Make contact with relevant parties via phone calls / emails websites to verify rate, weight, advances, deductions and delivery status of loads to enter this data in spreadsheets or CRM software., Review and process paperwork such as BOL, rate sheets, funding agreements, notice of assignments, letters of release, insurance certificates etc., Analyze portfolio performance to set up timely submission of client funding request., Maintain communication with brokers/carriers via phone, email, or websites to provide regular funding updates., Assist in preparation of financial statements and documents such as aging report, client reserve report, limit credit request etc., Organize documentation and prepare client invoices as needed.

Assist all activities of regulation to update the integrated management system (OHSAS 18001- ISO 9001- ISO 14001)., Maintain and enter updated information in all environmental, quality and occupational health spreadsheets., Organize documentation and provide assistance to make reports., Identify alternatives for solutions to environmental impacts generated in different areas of the company., Provide supervision to HSEQ tasks.

Provide quality Customer service support and advice regarding intangible products to North American clients and debtors., Inform debtors of their payment status., Maintain/enter client’s data in tracking system of incoming payments., Review delinquent client accounts to make attempts to collect payments., Keep client records updated.

Inspection of the conditions of the work areas to verify they are in compliance with the requirements., Supervision of personnel., Follow up on the implementation of the Operational Control Environmental Programs and cleaning of areas., Support and review the implementation of alternatives to reduce accidents and incidents., Process control to generate savings in the consumption of resources., Report and verification of the provision of personal protective equipment necessary for workers., Preparation of technical reports on the results of investigations and recommendations based on the development of activities on site., Management in the control of processes of solid waste generation and implement alternatives to counteract environmental impacts of construction work., Support in the realization of internal audits to all the process related to environmental and occupational health and safety.

Implementing and ensuring compliance with the Health, Safety, Environment, and Quality (HSEQ) system that has been established by our construction company., Supervision of personnel to ensure the execution of activities in compliance with the integrated management system HSEQ., Report no compliance actions related to HSEQ system caused by workers.

Ensure compliance with the rules of the amb and its manual., Inspect the conditions of the work areas to verify if they are adequate or not., Inspect compliance with environmental parameters on site and report inconsistencies., Inspection of the existence and conditions of protection and safety equipment necessary for workers to perform their work with low risk level., Participation in the inspection of equipment and work tools., Preparation of technical reports of the results of the investigations and recommendations raised., Fill out the forms described in the occupational health and safety management system and keep track of their correct application in the different areas.