Kevin - Welcome to CazVid!

Demonstrated experience with Salesforce.

Demonstrated experience with Zendesk.

Demonstrated experience with Oracle.

Demonstrated experience with Citrix.

Inbound sales management of mobile plans and smartphones for a U.S.-based telecommunications company., Sales consulting, activation follow-up, and account management., Handling 40+ daily interactions while consistently meeting sales and quality metrics., Use of CRM systems for customer management, sales tracking, and service activations.

Customer retention management through inbound calls and chat in English., Resolution of complex cases, including refunds, discounts, payment plans, and warranty claims., Creation of service orders for component replacements and post-sales support., Onboarding and nesting support for new agents., Operational support during agents’ initial customer interactions.

Provided inbound customer service and cross-selling for a mobile and home services provider., Delivered support in billing, payments, account management, and technician scheduling., Internet, TV, landline services, and smartphones selling., Utilized CRM systems while consistently meeting sales and quality performance metrics.