Dedicated data analyst with 3 years of experience in market research, data visualization, and cross-team collaboration.
Created dashboards and visual reports using tools like Tableau and Power BI.
Analyzed large datasets to extract actionable insights for business strategies.
Managed and manipulated data sets for reporting and analysis tasks.
Prepared reports and presented findings to stakeholders and management.
Lean Solutions Group
Monitor and track deliveries for Riverstone Logistics (US)., Work hand to hand with warehouse managers and escalate any delays or issues with the routing., Ensure delivery completion and handle customer follow-ups.
Telus International
Conducted professional training and development sessions., Supervised new agent onboarding and engagement., Analyzed data to identify root causes or low performance.
E4CC (English for Call Centers)
Evaluated English Level to ensure language proficiency., Coordinated testing and student result tracking., Delivered efficient and engaging language lessons.
Psychology
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Worked with teams across departments to gather data needs and deliver solutions.