Experienced data analyst specializing in market research with proven ability to deliver data-driven insights.
Utilized statistical methods to interpret data and generate actionable insights.
Extracted and managed data from relational databases for analysis.
Created complex spreadsheets, pivot tables, and macros for data management and reporting.
Designed and maintained visual dashboards for monitoring KPIs.
Target
Taking store complaints, safety and quality concerns, return policy, items availability., Marking items as purchased or notifying registrants about purchases., Filling quality and safety reports.
Netspend
Account handling: Disputes, card activation, MoneyGram Cash outs, placing card orders, transaction reviewal., Tech Support: User name and password related issues.
Oclinicals DHAT
Delivering claims information and Medicare plan benefits., Replacing member cards, explaining EOB and Evidence of coverage., Helping members to schedule appointments.
WorkWiser
Gathering information from prospective clients., Setting up appointments, collecting and organizing evidence as required., Case follow ups, call backs or emails as needed.
Highschool
Psychology
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Conducted qualitative and quantitative research to understand consumer needs.
South Point Adjusters
Following up on claims by calling insurance companies or mortgage companies., Coordinating inspections involving clients and contractors., Organizing documents, following up on possible fire claims.