Kevin - Data Analyst with 5 years of experience in market research and analytics

Utilized statistical methods to interpret data and generate actionable insights.

Extracted and managed data from relational databases for analysis.

Created complex spreadsheets, pivot tables, and macros for data management and reporting.

Designed and maintained visual dashboards for monitoring KPIs.

Taking store complaints, safety and quality concerns, return policy, items availability., Marking items as purchased or notifying registrants about purchases., Filling quality and safety reports.

Account handling: Disputes, card activation, MoneyGram Cash outs, placing card orders, transaction reviewal., Tech Support: User name and password related issues.

Delivering claims information and Medicare plan benefits., Replacing member cards, explaining EOB and Evidence of coverage., Helping members to schedule appointments.

Gathering information from prospective clients., Setting up appointments, collecting and organizing evidence as required., Case follow ups, call backs or emails as needed.