Results-oriented digital marketing specialist with over 5 years of experience in developing effective campaigns for e-commerce brands.
Crafts targeted content strategies aligned with brand goals to attract and retain customers.
Creates and oversees social media campaigns, manages community engagement, and analyzes performance metrics.
Implements SEO best practices to improve website visibility and organic search rankings.
Uses analytics tools to interpret campaign performance data and inform strategic decisions.
Teleperformance Colombia
Produced process simulators for operations using Epiplex and Adobe Captivate, Developed operational games using Training Arcade, Created gamification initiatives using Smile Game Builder, Managed the development and deployment of gamification platforms for internal clients
Teleperformance Colombia
Developed training agendas and resources for various LOBs (Lines of Business), Trained new hires and tenured agents in operations as part of action plans aimed at improving metrics, Implemented action plans to monitor and improve key performance indicators (KPIs) and provide feedback using DFM, Standardized the nesting process for an LOB that previously lacked such a plan, Developed and implemented support materials for process improvements
Teleperformance Colombia
Team management and leadership, Teaching techniques
Technologist in Software Analysis and Development
High School Diploma
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