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Kgothatso
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Competencies
Demonstrated experience with Computer Literacy.
Demonstrated experience with Data Entry.
Demonstrated experience with OSHA & Safety Regulations.
Demonstrated experience with Incident Reporting.
Demonstrated experience with Safety Training.
Education
Summary
Professional profile
Experience
Call Center Agent (CSI)
Manage call routing for optimal client service. Cold call customers for up-selling. Conduct service follow-ups for issue resolution. Respond promptly and accurately to client inquiries. Escalate complex issues to maintain service quality. Load 20 new clients daily and assist with service booking. Monitor call metrics to meet daily target of 160 calls. Support promotional campaigns and customer engagement efforts
Receptionist/ Health & Safety Rep And Compliance Officer
Welcome and support guests. Manage incoming calls and direct appropriately. Conduct weekly fleet inspections. Supervise first aid, fire equipment, and monthly safety assessments. Keep OEM certificates up to date, oversee audits. Ensure regulatory compliance with over 80% pass rate in yearly audits
Admin Clerk ( Stand - In)
Converted DRs into ROs (job cards). Managed and processed monthly petty cash claims. Ordered stationery and office supplies. Managed incoming and outgoing write-off vehicles
Service Ambassador
Enforce facility access policies and safety procedures. Provide accurate information to members and prospective members. Support operational and administrative standards. Address and escalate member complaints. Monitor health and safety protocols. Record and report incidents, attendance, and facility usage. Promote club services and engage potential members. Support team in achieving service excellence
Club- V Attendant
Enforce Club-V protocols and policies. Lead exercise sessions with professionalism and safety. Maintain safe, hygienic, and motivating environment. Provide progress feedback to parents. Assist in scheduling exercise sessions. Ensure proper usage and maintenance of fitness equipment. Report incidents, attendance, and member progress to management