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Service Advisor
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Automotive Technical Knowledge.
Demonstrated experience with Diesel Mechanics.
Demonstrated experience with Fault Finding and Diagnosis.
Demonstrated experience with Vehicle Maintenance and Repair.
Education
Languages
Summary
Service Advisor open to new opportunities
Experience
Service Advisor Cadet
Welcomed customers, identified vehicle concerns and accurately recorded customer and vehicle details.. Handled customer enquiries by telephone, email and face to face.. Translated technical issues into clear, easy-to-understand information for customers.. Prepared accurate cost estimates and quotations and verified warranty coverage and service plans.. Provided regular customer updates throughout the day regarding vehicle progress.. Prepared vehicle delivery documentation and invoices and explained completed work to customers.. Identified appropriate additional service needs and advised customers on recommended work.
Diesel Mechanic Apprentice
Gained hands-on experience working in an open-field mine environment.. Diagnosed mechanical faults on heavy-duty mining equipment.. Performed maintenance and servicing on dump trucks, dozers and excavators.
Diesel Mechanic Apprentice
Performed vehicle maintenance and servicing.. Replaced vehicle parts and assisted with repairs.. Diagnosed mechanical faults and supported fault-finding activities.. Handled customer enquiries and assisted with booking parts.. Provided customer service and maintained professional communication.
Diesel Mechanic Apprentice
Performed servicing and routine maintenance.. Replaced parts and assisted with mechanical repairs.. Diagnosed vehicle faults and supported fault-finding.. Provided customer service.