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Customer Service and Sales Specialist at Tekkie Town
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Competencies
Exceptional ability to address customer needs, ensuring satisfaction and loyalty.
Skilled in visual merchandising and sales techniques to maximize store performance.
Proficient in managing store records, reports, and documentation with accuracy.
Strong communicator capable of resolving queries and fostering team collaboration.
Education
Summary
Dedicated sales assistant and relief branch manager with strong interpersonal, organizational, and customer service skills. Proven ability to enhance store performance and ensure customer satisfaction.
Key Achievements
- Ensured 100% customer satisfaction through effective query resolution and service delivery.
- Managed store records and administrative tasks, maintaining high accuracy and organization.
- Contributed to positive team environment and visual merchandising, enhancing store appeal.
- Performed sales reporting and data management, supporting business performance analysis.
Experience
BRANCH MANAGER (RELIEF)
Managed store records, administrative tasks, and ensured documentation accuracy through Microsoft Office (Excel, Word, and Outlook).. Performed daily and weekly sales reporting and comprehensive performance analysis.. Managed stock receipts and ensured database accuracy for inventory control.. Led campaign executions and managed team daily operations to consistently meet business targets.
SALES ASSISTANT
Resolved queries and provided 100% customer service and contributed to a positive team environment.. Managed visual merchandising and maintained organized store displays and inventory.. Point of sales (POS): Efficiently processed customer purchases and secured financial transactions.. Managed daily operations and consistently met targets, through proactive problem-solving.