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Customer Service & Administrative Support Professional in Johannesburg
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Competencies
Skilled in addressing customer needs, resolving issues, and ensuring positive client experiences.
Effective in verbal and written communication, facilitating clear interactions with clients and team members.
Capable of prioritizing tasks efficiently to meet deadlines in busy environments.
Experience in managing receptions, handling correspondence, and supporting daily office functions.
Proven ability to maintain accuracy in stock handling, cleaning, and administrative tasks.
Education
Languages
Summary
Dedicated professional with a strong background in customer assistance, administrative support, and basic operational skills. Adept at communicating effectively and managing multiple tasks efficiently.
Key Achievements
- Consistently provided effective customer assistance, enhancing client satisfaction and loyalty.
- Gained hands-on experience in stock management, reception duties, and office cleaning, contributing to smooth operations.
- Developed strong communication and problem-solving skills through direct customer interactions.
- Completed a Business Administration course, strengthening administrative and organizational capabilities.
Experience
Offering assistance to customers to ensure they find the right product/service. Communicating with customers by phone or face-to-face. Investigating and solving customer problems. Refer customers to senior staff when necessary.. Learning about company’s products/services and remaining up to date with any changes.. Meeting with management to discuss possible improvements to the company’s customer service.. Process and file reports. Arranging and maintaining product display Pricing products.. Monitoring the store inventory.. Office Administration. Co-Ordination of Trade Visits. Diary Management and General Administration. Budget Management. Sales Tracking
Offering assistance to customers to ensure they find the right product/service. Communicating with customers by phone or face-to-face. Investigating and solving customer problems. Refer customers to senior staff when necessary.. Learning about company’s products/services and remaining up to date with any changes.. Meeting with management to discuss possible improvements to the company’s customer service.. Process and file reports. Arranging and maintaining product display Pricing products.
Administration Trainee
Packing stock. Loading and Offloading. Housekeeping. Customer service. Acting as a first point of contact: dealing with correspondences e-mails and phone calls. Manages reception area and attending to visitors. Implementing and maintaining procedures/administrative systems. Typing, compiling and preparing (Printing Binding) reports, presentations and correspondences. Creating agendas and minute taking.. Assists in purchase orders and invoicing. Debtor Follow ups. Liaising with staff, suppliers and clients. Miscellaneous office tasks to support the office and the manager
Cleaner
Daily overall cleaning of the office and preparation of refreshments.. Cleaning of allocated areas. Ensure removal of refuse from allocated areas to dedicated areas. Clean kitchens, kitchen appliances and staff dining areas as allocated. Clean walls and windows. Clean and disinfect kitchen, toilet and bathroom fixtures and furniture. Operate and maintain equipment such as vacuum cleaners. Conduct deep cleaning.. To assist in other areas when required and to attend to all reasonable requests made by management. Report daily any maintenance issues identified on campus