Khanyo

Practice Manager & Collections Supervisor

Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.. Improved practice revenue through effective financial management and strategic cost reductions.. Oversaw accounting, budgeting, and financial reporting.. Provided supervision and management to team of support personnel.. Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.. Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.. Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.. Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.. Ordered all office supplies and kept check on inventory levels.. Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.. Developed close working relationships with front office and back office staff.. Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice's unique offerings.. Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.. Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.. Led team of administrative staff, fostering collaborative work environment to enhance productivity.. Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.

Administrative Support Specialist

Admission Clerk

Reception Administrator

Administration Clerk

Data Capturer, Patient Liaison Officer and Marketing Assistant

Administrative Clerk, presenter and Data Capturer

School Programme Facilitator (Volunteer)

Legal Secretary

Administration Clerk