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Khensani
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Competencies
Demonstrated experience with Data Capturing.
Demonstrated experience with Document Preparation.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Quality Checks.
Demonstrated experience with Stock Control.
Education
Summary
Professional profile
Experience
Independent Delivery Driver
Collected and delivered customer orders across multiple routes while maintaining accurate delivery records and proof of delivery.. Processed cash-on-delivery payments and reconciled daily takings accurately.. Handled customer queries professionally by confirming order details and resolving issues at the point of delivery.. Worked flexible hours, including weekends and public holidays, to meet operational demand.
Customer Service Supervisor
Supervised teams of 8–12 staff across rotating shifts, coordinating schedules and supporting smooth daily operations.. Monitored cash handling, stock movement and compliance with established procedures.. Trained new staff on POS systems, cash-control procedures and operational processes.. Handled escalated customer queries and complaints while maintaining professional service standards under pressure.. Managed administrative duties including data capturing, reporting, document preparation and mail management.. Managed daily stock control, including stock counts and accurate recording of stock movements.. Performed data capturing, quality checks and evaluations to support accurate operational records.
Customer Service Agent
Processed cash, card and EFT transactions using POS systems in a high-volume customer environment.. Balanced cash drawers and reconciled daily takings in line with cash-control and banking procedures.. Managed front desk operations, call handling and visitor management while providing multilingual customer support.. Maintained clean and orderly service areas and followed required compliance standards.