Dedicated data analyst with 3 years experience in transforming data into actionable insights within dynamic business environments.
Performed complex data analysis to support strategic decisions using various tools.
Querying and managing data stored in relational databases.
Created interactive dashboards to visualize key performance metrics.
Utilized Excel for data manipulation, reporting, and advanced functions.
Zamy’s Cafeteria
Managing schedules for staff, appointments, and events within the cafeteria., Maintain accurate records of inventory, invoices, and other relevant documents., Addressing customer inquiries and providing assistance as needed
Wendy’s El Salvador
Processing orders and transactions, Handling customer complaints, Providing excellent wait service to ensure satisfaction
Glass Mountain BPO
Provide support, resolve issues, and answer questions related to the company's products or services., Achieving targets for call handling, customer satisfaction, and other metrics.
English language certification
bilingual diploma
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Coordinated data projects, ensuring timely delivery and stakeholder communication.