Kristian - Customer Service Specialist with 10 years experience in Call Centers

Rosarito, Baja California, MexicoRemoteen

Accumulated a decade of customer service experience across multiple roles including IT support, retention, and virtual assistance

Developed strong skills in data entry, call handling, and remote support in home office environments

Contact via CazVid Watch Video

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced customer service agent with 10 years of expertise in call centers, specializing in client support, data management, and remote assistance.

Video Resume

Key Achievements

Demonstrated consistency and dedication in providing detailed and coordinated customer service

Skills

Customer ServiceExpert

Provided direct support to customers, resolving issues and ensuring satisfaction

Data EntryAdvanced

Performed accurate and efficient data entry tasks in call center settings

Virtual AssistanceIntermediate

Supported clients remotely with administrative tasks and coordination

Call Center OperationsExpert

Handled high-volume calls, managed customer retention, and maintained detailed records

Experience

Russell Security

Feb 2021 - Current

Be vigilant and monitor several closed communities and a recycling center., Receive calls from tenants to request special permission for their guests or themselves., Make reports of any complaints from tenants.

VA Customer Service Agent

Independence Capital Property Management

Jul 2017 - Jan 2020

Received and made calls to customers to answer questions about properties., Posted and unposted properties to FRS, Zillow, and Tenant Turner., Scheduled reminders to refresh properties on the market., Entered information into Lead Simple and transferred potential owners to the corresponding line., Organized files for current and past tenant information.