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Krystal
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Competencies
Demonstrated experience with Phone & Digital.
Demonstrated experience with Call Center Systems.
Demonstrated experience with Basic Computer Systems.
Summary
Professional profile
Experience
Independent Cleaner
Provide residential cleaning services for clients through the Homeaglow platform. Manage scheduling, client communication, and service requests independently. Maintain high standards of cleanliness, professionalism, and reliability. Build trust with repeat clients through consistent, high-quality service
Remote – Debt Collection Specialist
Managed customer accounts and handled inbound and outbound calls in a remote work environment. Communicated with clients regarding balances, payment arrangements, and account resolution. Maintained accurate documentation while following compliance and privacy guidelines. Used call center and account management software to track customer interactions
Cashier & Stocker
Provided fast, friendly customer service at point of sale. Processed transactions and assisted customers with product selection. Restocked inventory and maintained organized, clean displays
Customer Service Representative
Assisted pharmacy members with prescription refill requests and account inquiries. Verified patient information and updated records in secure healthcare systems. Delivered accurate, compassionate service in a high-volume call environment
Utility Customer Service Representative
Handled customer inquiries related to electric and gas billing. Set up payments, explained charges, and resolved account concerns. Maintained professionalism while working with sensitive financial data
Telemarketer / Call Center Representative
Contacted individuals by phone to request donations for nonprofit and charitable organizations. Explained campaign goals and answered donor questions. Documented calls and outcomes in call center systems
Cashier
Greeted customers, took orders, and processed payments. Ensured order accuracy and provided fast, friendly service. Maintained a clean and organized front-of-house area