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Customer Service Specialist with 5+ years in client support and administrative roles
Contact
Competencies
Delivered high-quality customer interactions, managing inquiries and resolving issues professionally.
Managed calendars, correspondence, and document preparation remotely and onsite.
Maintained accurate records using SAP IS-U, CRM, and digital filing systems.
Supported bookkeeping tasks with Xero, assisting in financial record accuracy.
Proficient with SAP IS-U, CRM, Xero, Microsoft Office, Google Workspace, and online meeting tools.
Education
Summary
Experienced Customer Advisor and Administrative Assistant skilled in client support, record management, and digital tools. Adept at handling high-pressure situations, maintaining confidentiality, and supporting business operations across varied industries.
Key Achievements
- Handled high-volume inbound calls, maintaining professionalism and accuracy, using SAP IS-U and CRM systems.
- Served as primary contact, building rapport and ensuring customer satisfaction across diverse interactions.
- Provided comprehensive administrative support, managing calendars, correspondence, and digital records efficiently.
Experience
Customer Advisor
Managed high-volume inbound calls professionally, Served as first point of contact for customers, Maintained accurate records using SAP IS-U and CRM systems, Remained calm and productive during high-pressure situations
Administrative Assistant
Provided remote and onsite administrative support, Managed calendars, inboxes, and correspondence, Maintained digital filing systems and confidentiality, Supported bookkeeping (Xero) and document preparation