This is my profileContact via CazVid
Kwanele
Customer Service Representative & Sales Agent
Contact
Competencies
Delivered professional support through multiple channels, ensuring customer satisfaction and loyalty.
Assisted clients with product and service inquiries, contributing to sales targets and customer retention.
Processed transactions accurately and maintained cash reconciliation in fast-paced environments.
Effectively managed client interactions and maintained clear communication with international audiences.
Maintained precise records of lessons, bookings, and customer data to ensure smooth operations.
Education
Summary
Dedicated professional with proven skills in customer support, sales, and record management. Experienced in retail, online tutoring, and client relations, with a strong focus on delivering excellent service.
Key Achievements
- Enhanced customer satisfaction by resolving inquiries efficiently at CCI
- Managed online lessons and maintained accurate client records as a TEFL Tutor
- Processed transactions accurately and maintained cash drawer balance at Moses Mabhida Stadium
Experience
Customer Service Representative & Sales Agent
Assisted customers with account and service enquiries via phone and email. Processed customer information accurately using CRM systems. Resolved customer complaints professionally and efficiently. Maintained high levels of customer satisfaction. Worked with sales targets and performance standards
TEFL Tutor
Delivered professional customer-focused online lessons. Maintained accurate records and schedules. Managed bookings and communicated effectively with international clients
Cashier & Waitress
Processed customer payments and handled cash transactions accurately. Operated cash registers and maintained balanced cash drawers. Provided excellent customer service in a fast-paced environment. Assisted customers with enquiries and orders. Maintained transaction records and followed cash handling procedures. Worked effectively as part of a team during busy service periods