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Customer Service & Sales Specialist with versatile client interaction skills
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Competencies
Provided support and addressed customer inquiries via digital and face-to-face channels.
Offered product recommendations and assistance in a retail environment, enhancing customer experience.
Managed stock levels and organized store inventory to ensure availability and efficient operations.
Developed effective communication and objection handling techniques in customer interactions.
Education
Summary
Dedicated professional with experience in client support, sales, and inventory management in retail and digital channels.
Key Achievements
- Provided support and assistance to customers through digital channels including WhatsApp and phone calls.
- Handled in-store customer interactions, offering product advice and managing point-of-sale activities.
- Developed communication, objection handling, and post-sale service skills.
Experience
Atención al cliente – Call Center
Brindé soporte y atención al cliente a través de canales digitales como WhatsApp y llamadas telefónicas., Resolví dudas, gestioné pedidos y ofrecí soluciones efectivas a los requerimientos de los clientes., Desarrollé habilidades de comunicación, manejo de objeciones y servicio postventa.
Atención y ventas presenciales
Atención directa a clientes en tienda física, asesorando sobre productos tecnológicos y accesorios para celulares., Manejo de caja, inventario y organización del punto de venta., Fortalecí la experiencia del cliente mediante un trato personalizado y conocimiento del producto.