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Lakshdeep
French & English IT Support Engineer
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Competencies
Demonstrated experience with French Language.
Demonstrated experience with Network Configuration.
Demonstrated experience with Data Analyst.
Demonstrated experience with Hardware and Software Configurations.
Demonstrated experience with Office 365.
Education
Languages
Summary
French & English IT Support Engineer open to new opportunities
Experience
French & English IT Support Engineer
Provided enterprise-level technical support, serving as the primary point of contact for bilingual user inquiries in English and French.. Expertly managed, installed, and configured end-user hardware, including laptops, desktops, and peripherals, ensuring optimal performance.. Systematically resolved complex IT infrastructure issues, significantly reducing corporate downtime through proactive network monitoring.. Configured and managed user accounts, Microsoft Outlook environments, and secure LAN/Wi-Fi connectivity protocols.. Maintained rigorous documentation of technical issues, creating a comprehensive knowledge base for future troubleshooting.. Collaborated closely with cross-functional IT teams to implement system updates and security patches in alignment with corporate compliance standards.. Delivered personalized guidance to users, enhancing overall satisfaction and technical proficiency within the organization.
Technical Process Executive
Delivered exceptional customer support services, utilizing active listening to resolve complex user concerns in a fast-paced environment.. Tailored support strategies to match the technical proficiency of diverse users, ensuring clear and effective communication on every interaction.. Actively analyzed customer feedback, synthesizing data trends to recommend and implement actionable service-level improvements.. Played a key role in drafting and refining employee onboarding documentation and training modules to facilitate faster team ramp-up.. Collaborated with internal departments to enhance inter-departmental communication workflows and operational transparency.
French & English Data Analyst
Managed the end-to-end processing and analysis of bilingual (English and French) restaurant invoices for clients in the US and Canada.. Executed precise data entry and validation, ensuring all financial information was categorized correctly within the company application.. Identified key operational trends through data analysis, supporting informed business decision-making processes for stakeholders.. Developed and delivered clear visual reports to stakeholders, translating complex data sets into actionable business insights.. Collaborated with cross-functional teams to refine data gathering requirements and enhance overall process accuracy.