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General Manager
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Competencies
Demonstrated experience with Operations Management.
Demonstrated experience with Team Leadership.
Demonstrated experience with Customer Service.
Demonstrated experience with Hiring.
Demonstrated experience with Firing.
Education
Summary
Professional profile
Experience
General Manager
Direct all daily operations of a high-volume car wash location while maintaining exceptional customer service standards.. Recruit, train, mentor, and supervise employees to maximize productivity and performance.. Resolve customer concerns professionally, ensuring positive customer experiences and long-term loyalty.. Coordinate with corporate leadership regarding operational performance, maintenance needs, staffing, and site initiatives.. Manage scheduling, labor costs, inventory, and operational efficiency while maintaining safety and quality standards.
Assistant General Manager
Earned promotions from Loader to Customer Service Advisor, Shift Lead, and Assistant Site Manager through consistent performance and leadership.. Assisted in overseeing daily operations and leading team members to meet performance goals.. Trained new employees on company procedures and customer service expectations.. Increased membership sales through effective communication and relationship building.. Helped maintain operational standards, cleanliness, and equipment readiness.
Boat Captain
Safely operated passenger watercraft while providing exceptional guest service to thousands of visitors.. Delivered engaging guest interactions while maintaining Disney’s world-class service standards.. Ensured passenger safety by following all operational and emergency procedures.