Dedicated project management professional with over a decade of experience leading technology projects and teams.
Managed project lifecycles, coordinated teams, and ensured deliverables met quality standards.
Applied Agile practices such as Scrum and Kanban to enhance project adaptability and team productivity.
Maintained regular communication with clients, team members, and executives to align project goals.
Identified potential project risks and implemented mitigation strategies to reduce impact.
Support Services Group
Taking inbound calls from customers wanting to close their accounts., One on ones with QA team every week., Main goal: avoiding closure of the account., Educate the customer; show the value of the service., Sell extra benefits to the customers.
Amazon Support Services
Call and ticket support for Amazon employees based in Canada., Questions related to payroll, time off, general policies, termination, recruitment, etc., In charge of French queue., Assisting QA's 1:1.
Chelo's Pizza
Taking orders., Cleaning tables and floors before opening time., Monthly inventory of missing products., Sales position. Importance of knowing the product, menu, descriptions., Restaurant: teamwork and a lot of patience required.
High School Diploma
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Developed and monitored project budgets to ensure financial targets were met.
