Laura - Customer Service & Insurance Specialist with Bilingual Communication Skills

Effectively communicates with clients and members in both English and Spanish, ensuring clarity and understanding.

Provides informed assistance regarding insurance benefits, costs, and plan details at United HealthCare.

Verifies customer identification and documentation to support billing and account management.

Assists with billing inquiries, payment processes, and contract questions at Dish Network.

Collaborates effectively with team members to resolve client issues and ensure service quality.

First point of contact for multiple accounts in English and Spanish., Informed members of the benefits they receive within their insurance plan., Informed members of the costs involved and took the corresponding payments.

Verified customer documentation (e.g.ID, bank statements, proof of address)., Provided billing information to customers including payment processes, billing cycles, contract and company information., Assisted with questions regarding contracts and selected services.