This is my profileContact via CazVidLaura
Quality Analyst with diverse experience in process and administrative roles
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Competencies
Excellent communication abilities utilized for customer interaction and team collaboration
Identified problems and generated alerts to improve process practices
Handled documentation, client relations, and invoicing for multiple roles
Proficient in Excel, Power BI, ERP systems, QuickBooks, Microsoft Dynamics, Oracle, and Tableau
Education
Languages
Summary
Experienced administrative and process analyst with strong communication and technical skills, dedicated to improving operational efficiency and customer satisfaction.
Key Achievements
- Developed various accounting and administrative reports from scratch at ATENTO COLOMBIA
- Assisted in achieving high customer service ratings through process improvements
- Managed complete payroll and accounting functions for TOP CILINDRAJE, serving over 200 clients
Experience
Analista de calidad de procesos
Estructuras diversos informes contables y administrativos desde cero., Ayuda a la empresa a recibir calificaciones altas en servicio al cliente, Generar alertas en los procesos con malas practicas para la corrección inmediata.
Auxiliar administrativa
Atendió consultas de Servicio al Cliente en tiempo y forma., Manejo de nomina y área contable por completo., realización de mas de 200 clientes frecuentas en el local.