Laura

Auto finance customer service agent

Assist customers in the best possible way so they can feel comfortable with our company about their car loan., Explain how the process works, how to get a vehicle with a dealership and how to get pre qualified with the company to get their estimated financial numbers., Communication with customers for possible identity theft, in charge of creating and resolving tickets for possible fraud on their accounts.

Backoffice agent

Travel Agent

Provide information about customers car rental, hotels, possible refunds and always providing the best customer service., Established strong relationships with suppliers, like hotels or car rental places to gain access to updates, benefiting clients., Informed customers regarding travel costs and collected deposits and balance to serve as payment for services.

Customer Service Agent

Provide the best customer service to customers who don't have internet or answering their questions about their bills, charges, tech issues, but also I was in charge of selling phone lines or internet products., Streamlined communication channels between departments, ensuring timely resolution of customer issues., Listened to individual complaints with open mind and asked detailed questions to understand issues., Answering chats about the same situations as well.