Experienced BPO professional specializing in client relationships, digital marketing, and team leadership with a proven track record of strategic planning and client retention.
Managed and maintained trusted communication with clients, understanding their needs and objectives.
Implemented data-driven strategies to optimize advertising campaigns and improve customer satisfaction.
Led teams to achieve commercial goals, enhance skills, and improve operational efficiency.
Developed effective verbal and written communication, supporting client interactions and team coordination.
TELEPERFORMANCE (BPO/Meta Campaign)
Managed client relationships, maintaining trusted communication and ensuring a clear understanding of their needs and objectives., Designed and executed strategies aligned with client goals, adjusting plans as needed to ensure achievement.
TELEPERFORMANCE (BPO/Meta Campaign)
Enhanced team's commercial skills, achieving consistent and stable results., Prioritized tasks to maximize efficiency and meet established deadlines., Developed effective communication with strong verbal and written expression.
TELEPERFORMANCE (BPO/Meta Campaign)
Retained clients by selling digital marketing consulting services, achieving a significant increase in return on investment., Implemented data-driven strategies, adjusting advertising campaigns to improve results and enhance customer satisfaction., Fostered adaptability to face new situations and learn from changes.
Bachelor's in Arts
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Proficient in Google Suite, Office, Tableau, and CRM tools to support analytics and reporting.
