This is my profileContact via CazVidDaniela
Customer Relations & Marketing Specialist with 5+ years of BPO experience
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Competencies
Managed and maintained trusted communication with clients, understanding their needs and objectives.
Implemented data-driven strategies to optimize advertising campaigns and improve customer satisfaction.
Led teams to achieve commercial goals, enhance skills, and improve operational efficiency.
Developed effective verbal and written communication, supporting client interactions and team coordination.
Proficient in Google Suite, Office, Tableau, and CRM tools to support analytics and reporting.
Education
Languages
Summary
Experienced BPO professional specializing in client relationships, digital marketing, and team leadership with a proven track record of strategic planning and client retention.
Key Achievements
- Managed client relationships and aligned strategies with client objectives at TELEPERFORMANCE.
- Enhanced team skills and efficiency, leading to stable results in a high-pressure environment.
- Retained clients and improved ROI through data-driven digital marketing strategies.
Experience
Assitent Account Manager
Managed client relationships, maintaining trusted communication and ensuring a clear understanding of their needs and objectives., Designed and executed strategies aligned with client goals, adjusting plans as needed to ensure achievement.
Team Lead
Enhanced team's commercial skills, achieving consistent and stable results., Prioritized tasks to maximize efficiency and meet established deadlines., Developed effective communication with strong verbal and written expression.
Meta Marketing Pro
Retained clients by selling digital marketing consulting services, achieving a significant increase in return on investment., Implemented data-driven strategies, adjusting advertising campaigns to improve results and enhance customer satisfaction., Fostered adaptability to face new situations and learn from changes.