Ingeniero con una sólida trayectoria en desarrollo y gestión de proyectos tecnológicos, con habilidades en programación, análisis de datos y liderazgo de equipos.
Desarrollo de aplicaciones y soluciones automáticas en diferentes lenguajes de programación.
Planificación y coordinación de proyectos tecnológicos, asegurando cumplimiento de objetivos.
Interpretación y extracción de información relevante para soporte de decisiones.
Colaboración efectiva en equipos multidisciplinarios para la ejecución de proyectos.
Accedo Colombia S.A
Technical Support for AT&T Prepaid Customer Service., Customer service and tech support for AT&T prepaid mobile users, resolving inquiries and issues efficiently.
LEAN STAFFING SOLUTIONS
Scheduling appointment and coordinator of charges transportation., Coordinated and monitored the timely dispatch and delivery of shipments across multiple regions to ensure customer satisfaction., Collaborated with warehouse staff to streamline order processing and inventory management for efficient logistics operations.
IGT SOLUTIONS
Scheduling travel Flights, hotel and rental car., Assisted clients in booking flights, hotels, car rentals, and other travel arrangements using GDS and other reservation systems., Resolved travel-related issues promptly, including itinerary changes, cancellations, and customer complaints.
ACCEDO 2.0
Hotel Chain Reservation and support., Handled customer inquiries and resolved issues related to bookings and travel arrangements promptly and professionally.
Academic Bachelor
Ninth semester
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Customer support for Booking.com Reservation, modification, cancellation and claims.
CONCENTRIX
Responded promptly to chat inquiries, providing accurate information and resolving customer issues to ensure satisfaction., Assisted customers in troubleshooting technical problems with products and services via chat, reducing call volume and improving response times.
