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Laura
Voice Agent
Contato
Competências
Desarrollo de aplicaciones y soluciones automáticas en diferentes lenguajes de programación.
Planificación y coordinación de proyectos tecnológicos, asegurando cumplimiento de objetivos.
Interpretación y extracción de información relevante para soporte de decisiones.
Colaboración efectiva en equipos multidisciplinarios para la ejecución de proyectos.
Formação acadêmica
Resumo
Ingeniero con una sólida trayectoria en desarrollo y gestión de proyectos tecnológicos, con habilidades en programación, análisis de datos y liderazgo de equipos.
Principais conquistas
- Lideró proyectos de innovación en desarrollo de software durante su carrera
- Expandió habilidades técnicas en diversas áreas como automatización y análisis de datos
- Asumió diferentes responsabilidades, demostrando versatilidad en roles variados
Experiência
Voice Agent
Technical Support for AT&T Prepaid Customer Service., Customer service and tech support for AT&T prepaid mobile users, resolving inquiries and issues efficiently.
Logistic coordinator
Scheduling appointment and coordinator of charges transportation., Coordinated and monitored the timely dispatch and delivery of shipments across multiple regions to ensure customer satisfaction., Collaborated with warehouse staff to streamline order processing and inventory management for efficient logistics operations.
Travel advisor
Scheduling travel Flights, hotel and rental car., Assisted clients in booking flights, hotels, car rentals, and other travel arrangements using GDS and other reservation systems., Resolved travel-related issues promptly, including itinerary changes, cancellations, and customer complaints.
Travel advisor
Hotel Chain Reservation and support., Handled customer inquiries and resolved issues related to bookings and travel arrangements promptly and professionally.
Customer service support on Booking.com
Customer support for Booking.com Reservation, modification, cancellation and claims.
Customer representative via chat
Responded promptly to chat inquiries, providing accurate information and resolving customer issues to ensure satisfaction., Assisted customers in troubleshooting technical problems with products and services via chat, reducing call volume and improving response times.