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Bogotá,Bogota D.C.,Colombiaen

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Skills

Microsoft OfficeIntermediate

Demonstrated experience with Microsoft Office.

OBSIntermediate

Demonstrated experience with OBS.

Power BIIntermediate

Demonstrated experience with Power BI.

AudacityIntermediate

Demonstrated experience with Audacity.

FilmoraIntermediate

Experience

Over-the-Phone Interpreter (English-Spanish)

Interactive Contact Center - ICC BPO

March 2024 - Present

Provided real-time, accurate, and neutral English-Spanish interpretation for a variety of industries, including healthcare, finance, and customer service., Ensured clear and effective communication between clients and limited-English proficiency (LEP) individuals while maintaining professionalism and confidentiality.

Customer Service & Technical Support Agent (Retention & Cross-Selling)

Contact Point 360

May 2022 - Present

Provide customer support and technical assistance while driving retention and cross-selling strategies for Contact Point 306., Ensured customer satisfaction by addressing inquiries, troubleshooting issues, and offering tailored solutions to enhance client experience and maximize revenue.

Soprano

Bogota’s Philharmonic Choir

Jan 2016 - Jun 2020

Performed as a soprano in the Bogotá Philharmonic Choir, contributing to high-level choral productions in collaboration with renowned conductors and musicians., Demonstrated strong vocal technique, musicality, and ensemble skills in a diverse repertoire ranging from classical to contemporary works.