Versatile professional with extensive experience in client onboarding, customer support, and operational management across healthcare and business sectors.
Handled new client onboarding, ensuring seamless enrollment and service setup.
Provided customer support, managed escalations, and maintained client satisfaction.
Managed client accounts, monitored SLAs, and optimized workflow processes.
Utilized electronic health records and case management systems for accurate data management.
Prialto
Managed the onboarding process for new clients, ensuring seamless enrollment in additional services and maintaining accurate records in SharePoint and Capsule., Oversaw all client services to ensure compliance with agreements, regularly updating the SharePoint Task Tracker and coordinating through...
RCI - Conduent Guatemala
Evaluated call quality within the US Market by providing written feedback, analyzing trends, offering improvement tips, and identifying key focus areas., Managed escalated situations by providing solutions, tracking financial transactions, and granting exceptions when needed to ensure customer...
Nearshore - Xerox Guatemala, S.A
Managed customer accounts by checking balances and dues, reviewing contracts, handling renewals and cancellations, and maintaining service level agreements (SLAs)., Conducted quarterly reviews to ensure compliance with SLAs and to monitor overall account health and performance., Collaborated with...
Through Simera - Rhythm Management Group
Secondary School
Systems Engineering with Computer Science
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Collaborated with internal teams and external clients to troubleshoot and improve workflows.
Managed remote patient monitoring programs for cardiac patients, including patient registration, insurance verification, device scheduling, and technical support, ensuring seamless program operations., Utilized EHR systems for accurate data entry, client request management, and maintaining...
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Managed detailed intake calls with pre-qualified leads, assessing eligibility for mass tort cases, and ensuring accurate documentation in the case management system., Handled complex or escalated inquiries, delivering clear resolutions and maintaining a strong client-centric approach., Supported...
