This is my profileContact via CazVidLaura
Customer Service Representative
Contact
Competencies
Delivered multi-channel support, managed orders, and resolved customer inquiries to maintain high satisfaction.
Provided technical assistance for accounts and support issues, ensuring smooth resolution.
Organized communication with property owners and internal teams, created presentations, and summarized meetings.
Utilized creative skills such as video editing and presentation design for engaging content development.
Education
Languages
Summary
Experienced in delivering high-quality customer support in retail and remote environments. Skilled in communication, technical troubleshooting, and content creation, dedicated to enhancing customer satisfaction.
Key Achievements
- Managed customer queries across multiple channels at Macy's/Bloomingdale's, ensuring high satisfaction.
- Supported fraud prevention and secure transactions, enhancing trust and security.
- Provided technical and account support via phone, chat, and email, resolving issues efficiently.
Experience
Customer Service Representative
Managed calendars, agendas, and meeting schedules, Created presentations and meeting summaries, Organized communication with property owners and internal teams, Provided multi-channel customer support (chat, email, phone), Managed orders, returns, and product inquiries, Supported fraud prevention...