Dedicated to delivering quality customer service, with experience in banking, client support, and complaint management. Adept at handling transactions, communication, and data entry to ensure efficient service and client satisfaction.
Provided assistance and support to clients, resolving complaints and managing requests effectively.
Engaged in verbal interactions with clients and team members to facilitate clear information exchange.
Managed cash and financial transactions accurately in banking and client service roles.
Demonstrated punctuality and accountability across various client service and financial roles.
ACCION PLUS
Atención a cliente, Gestión de solicitudes, quejas y reclamos, Cumplimiento de indicadores de calidad y servicio
EFECTIVOS CONALTRAB CTA
Atender a los clientes para realizar las transacciones de caja, Realizar cuadre de valores y no valores, Manejar efectivo y valores necesarios
Cobranzas y Gestión
Atención a clientes a través de llamadas telefónicas, Gestión de solicitudes, quejas y reclamos, Cumplimiento de indicadores de calidad y servicio, Registro de información en sistemas
Bachiller Académico
Tecnologo en gestion Bancaria y Entidades Financieras
Curso Especial En Administración De Los Recursos Financieros
Complementaria Virtual En Caracterización Del Sector Financiero
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Performed basic computer tasks including data entry and system management to support daily operations.