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Clinical Specialist with diverse healthcare and technical skills
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Competencies
Effective communication with internal and external stakeholders regarding clinical issues and treatments.
Handled customer inquiries, complaints, and support calls to enhance service quality.
Utilized CAD-CAM, digital design, and related software for clinical and technical tasks.
Addressed difficult customer situations and contributed ideas to improve business processes.
Applied professional clinical skills and knowledge to support treatments and improve patient outcomes.
Education
Languages
Summary
Professional with extensive clinical and customer support experience, proficient in CAD-CAM and digital design, offering effective communication, problem-solving, and process improvement skills.
Key Achievements
- Provided clinical leadership and managed complex customer communications at Align Technology Inc.
- Handled inbound and outbound customer calls, contributing to improved customer experience and issue resolution
- Gained CAD-CAM experience, supporting retainer setup and digital design processes
Experience
CLINICAL SPECIALIST
Handle clinical communication with internal and external stakeholders., Difficult customer situations and take the issues/concerns/complaints to completion., Provide ideas and suggestions to improve the overall business and improve customer experience., Provide clinical leadership to treatments.,...
SERVICE DESK AGENT
Attention to company partners, to manage purchases, changes and claims for service parts.