This is my profileContact via CazVidLauren
Customer Support & Advisor with diverse experience across industries
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer ServiceExpert
Delivered comprehensive customer support across various roles, maintaining high satisfaction levels.
Technical SupportIntermediate
Supported technical issues related to internet security and software, ensuring effective solutions.
Training & MentoringIntermediate
Developed and conducted training sessions for team members and peers, enhancing team capabilities.
Financial & Security AdvisoryIntermediate
Provided financial counseling and security assurance, advising clients on best practices.
Office & Communication SkillsBeginner
Utilized basic Microsoft Office tools and English communication skills in daily tasks.
Education
Primary Education
Colegio Centro Educativo Los Prados
Secondary Education
Escuela Primaria Madame Germanie Rocour De Pellerano
High School Diploma
Liceo Vespertino El Millon
Higher Education
Universidad Autonoma de Santo Domingo
Languages
SpanishNative
EnglishAdvanced (fluent)
Summary
Experienced in customer service, technical support, training, and advisory roles across diverse industries.
Key Achievements
- Progressed through multiple roles from Advisor I to Senior Advisor II at CONCENTRIX, demonstrating skill development and increasing responsibilities.
- Served as Subject Matter Expert and Trainer, contributing to team knowledge and training initiatives.
- Provided specialized support in financial counseling and internet security assurance, enhancing service quality.
Experience
Advisor I, II, Senior Advisor I, II, Floor Support, Subject Matter Expert (SME), Trainer, Tech Support, Personal Shopping Assistant, Financial Counseling, Internet Security Assurance
CONCENTRIX (FORMERLY STREAM BERMUDA & CONVERGYS)
November 2015 - December 2024
Skills
Customer ServiceTechnical SupportTraining & MentoringFinancial & Security AdvisoryOffice & Communication Skills
Published on CazVid - Jul 3, 2025