This is my profileContact via CazVid
Lauren
Multi-Store Manager
Contact
Competencies
Demonstrated experience with Customer service.
Demonstrated experience with Team leadership.
Demonstrated experience with Coaching and mentoring.
Demonstrated experience with Performance management.
Demonstrated experience with Phone communication.
Education
Summary
Multi-Store Manager open to new opportunities
Experience
Multi-Store Manager
Led operations for an additional beauty supply store during a six-month period, maintaining customer service continuity and team performance. Coordinated sales, service, and operational priorities across locations using decisive leadership and strong attention to detail
Store Manager
Led store operations, customer service, sales, inventory, and staff performance in a fast-paced beauty supply environment. Coached employees through structured training, ongoing knowledge sharing, and performance evaluations to strengthen service delivery. Led team meetings communicating goals, reviewing performance metrics, and reinforcing customer-first service expectations. Resolved customer needs through responsive communication, product knowledge, and practical service-focused problem-solving. Implemented sales strategies and marketing campaigns supporting revenue growth, promotions, and customer engagement. Used POS systems to track sales, monitor inventory, generate reports, and support accurate product availability decisions. Analyzed sales data and market trends to improve product assortment, pricing awareness, and inventory alignment. Conducted store audits and adjusted visual merchandising standards to improve product visibility and customer experience. Enforced company policies, procedures, and safety requirements while maintaining organized, detail-oriented operations
Assistant Manager
Resolved escalated customer complaints and concerns promptly through calm communication and customer-focused solutions. Provided customer support when management was absent, maintaining professional service and operational continuity. Trained and mentored new employees on company processes, procedures, product service expectations, and daily workflows. Supervised staff, delegated tasks, and managed day-to-day workflow in a fast-paced retail environment. Counseled employees and delivered performance feedback to reinforce accountability, engagement, and service standards. Collaborated with management on sales strategies designed to improve customer satisfaction and achieve store targets. Conducted inventory checks supporting accurate product availability and reducing loss through attentive stock control. Assumed full managerial responsibilities during absences, coordinating staff and store operations effectively
Assistant Manager
Improved customer satisfaction and sales through responsive guest service, teamwork, and customer-focused communication. Coordinated daily operations with the store manager, supporting organized workflow and timely resolution of customer needs. Processed credit, debit, and cash transactions accurately while maintaining attentive payment and customer service standards. Oversaw opening and closing procedures, ensuring consistent operational readiness in a fast-paced hospitality environment
Manager
Built a positive customer and team environment that encouraged repeat business and strengthened service relationships. Recruited, trained, coached, and evaluated employees while reinforcing performance expectations and service standards. Delegated responsibilities and managed schedules to maintain staffing coverage, workflow organization, and operational continuity. Established monthly sales goals with associates, connecting individual performance to customer needs and store objectives. Led product and brand training presentations for partners and trade or trend shows, supporting product knowledge and sales. Communicated policy violations to upper management, supporting loss prevention, accountability, and consistent policy enforcement. Oversaw store opening and closing, reconciled cash drawers, and completed bank deposits with financial accuracy
Sales Associate
Answered incoming telephone calls professionally, providing knowledgeable product assistance and customer service. Maintained inventory levels and facilitated supplier orders to support product availability and accurate customer responses. Organized merchandise for customer shipments and sales-floor restocking, improving order readiness and product access. Set aside merchandise for customer reservations, supporting organized fulfillment and customer convenience. Operated POS systems for cash, check, and credit transactions while maintaining accurate payment processing. Completed POS opening and closing procedures using consistent transaction controls and attention to detail