Lebogang - Customer Support & Technical Liaison with 5+ years in Telecommunications

Midrand, Gauteng, South Africaen

Managed executive escalations at Neotel, improving customer satisfaction and issue resolution efficiency.

Provided technical troubleshooting for telecom products, reducing downtime and customer complaints.

Published on CazVidVideo interview available

Summary

Dedicated customer service professional with over 5 years in telecom support, excelling in technical troubleshooting, client engagement, and social media communication. Skilled in resolving escalations and enhancing customer satisfaction.

Video Resume

Key Achievements

Handled social media inquiries, enhancing brand engagement and public image.
Delivered comprehensive product and service information, increasing customer understanding and loyalty.
Utilized Microsoft Office Suite to streamline communication and data management processes.

Skills

Customer ServiceExpert

Skilled in managing customer relationships, resolving issues efficiently, and maintaining high satisfaction levels.

Technical SupportAdvanced

Proficient in troubleshooting telecom products, diagnosing issues, and providing effective solutions.

Communication SkillsExpert

Exceptional listening and verbal skills, enabling clear, empathetic client interactions and issue resolution.

Social Media ManagementIntermediate

Experienced in engaging with customers via social platforms to enhance brand presence and respond to inquiries.

Microsoft Office Suite

Experience

Customer Liaising Officer

Neotel

2012 - 2014

Dealing with executive escalations. Social media platform. Respond to customer inquiries and concerns. Provide information about products or services. Resolve customer complaints and issues. Offer solutions and alternatives to meet customer needs. Ensure customer satisfaction and loyalty. Handle customer questions, complaints, and billing enquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution. Offer alternative solutions where appropriate with the objective of retaining customer's business. Communicate with customers using web-based tools and demonstrate the associated proficiency in typing and grammar.. Answer customer/client request or inquiry concerning services, product, billing, equipment, claim, and reports problem areas

Technical Support, Billing & Customer Support

Isonxperiences / Supersonic MTN

Troubleshoot and resolve technical issues with products or services. Diagnose and fix problems via phone, email, or chat. Provide technical guidance and solutions to customers. Escalate complex issues to senior technicians or specialized teams. Respond to customer inquiries and concerns. Provide information about products or services. Resolve customer complaints and issues. Offer solutions and alternatives to meet customer needs. Ensure customer satisfaction and loyalty. Handle billing-related queries and issues. Process payments and manage account transactions. Investigate and resolve billing discrepancies. Provide billing information and statements to customers. Update customer account information accurately

Education

Jiyane Senior Secondary School

National Senior Certificate

Completed 2005

Video Transcript

Video Transcript 1

Hello, my name is Deborah Hangs Sesoko. I'm excited to apply for the bus cleaner position. I'm a reliable and detail-oriented person who wants to provide excellent service and eager to learn and contribute to keeping buses clean and comfortable for passengers. Thank you so much for considering my application. Thank you.