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Lefika
IT Support Technician at Qneticx Technology Service
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Competencies
Skilled in diagnosing and resolving hardware and software issues to ensure optimal system performance.
Proficient in diagnosing network connectivity problems and implementing effective solutions.
Strong knowledge of Microsoft Office and IT tools, supporting efficient technical operations.
Effective in communicating technical information clearly to users and team members.
Education
Summary
Motivated IT support professional with a diploma from Richfield Graduate Institute, skilled in hardware/software troubleshooting, network management, and technical documentation, seeking to contribute technical expertise and problem-solving skills.
Key Achievements
- Provided comprehensive technical support, resolving hardware and software issues efficiently.
- Installed and configured computers and printers, enhancing operational productivity.
- Assisted with network and internet connectivity troubleshooting, minimizing downtime.
- Managed user account access and documentation, improving support workflows.
Experience
IT Support Technician
Provided IT technical support to users.. Troubleshot hardware and software issues.. Installed and configured computers and printers.. Assisted with network and internet connectivity.. Managed user accounts and system access.. Configured network equipment such as switches, access points.. Set up and reset user accounts and passwords.. Installed software updates and antivirus applications.. Responded to Helpdesk support requests.. Maintained IT equipment and inventory.. Supported Microsoft Windows and Microsoft Office applications.. Performed basic system maintenance and backups.