Experienced Customer Service professional with over 4 years supporting clients in healthcare and e-commerce, skilled in issue resolution, communication, and data handling. Proven ability to maintain high customer satisfaction scores and manage complex inquiries efficiently.
Provided comprehensive support through multiple channels, resolving issues related to health insurance and e-commerce.
Demonstrated assertive and effective communication with customers and internal teams to address complex inquiries.
Resolved customer complaints and issues related to orders, refunds, and account management.
Handled data entry, analysis, and reporting tasks to improve customer service operations.
eBay Inc
To respond customer inquiries regarding health insurance claims, benefits and coverage., To collaborate with internal teams to resolve complex customer issues and improve overall customer experience., Data Entry, data analysis and reporting.
United Healthcare Help Line
Customer support specialist., Maintained high levels of customer satisfaction and issue resolution., Addressed customer concerns via multiple channels (Phone, email, chats).
Tourism Manager
High School Diploma
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Effectively managed tasks and prioritized customer requests to ensure timely resolutions.
