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Customer Service Professional with 4+ years of client support experience
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Competencies
Provided comprehensive support through multiple channels, resolving issues related to health insurance and e-commerce.
Demonstrated assertive and effective communication with customers and internal teams to address complex inquiries.
Resolved customer complaints and issues related to orders, refunds, and account management.
Handled data entry, analysis, and reporting tasks to improve customer service operations.
Effectively managed tasks and prioritized customer requests to ensure timely resolutions.
Education
Summary
Experienced Customer Service professional with over 4 years supporting clients in healthcare and e-commerce, skilled in issue resolution, communication, and data handling. Proven ability to maintain high customer satisfaction scores and manage complex inquiries efficiently.
Key Achievements
- Resolved complex customer issues at eBay Inc, improving overall customer satisfaction.
- Maintained high levels of customer satisfaction and issue resolution at United Healthcare Help Line.
- Handled multi-channel customer communication, including phone, email, and chat, ensuring timely resolution.
Experience
Customer Service Agent
To respond customer inquiries regarding health insurance claims, benefits and coverage., To collaborate with internal teams to resolve complex customer issues and improve overall customer experience., Data Entry, data analysis and reporting.
Customer Service Agent
Customer support specialist., Maintained high levels of customer satisfaction and issue resolution., Addressed customer concerns via multiple channels (Phone, email, chats).