Léider - Customer Service Specialist with 5+ years of experience in financial tech

Bogotá, Bogota D.C., Colombiaen

Handled high-volume customer calls at BBVA, delivering effective solutions with patience and empathy.

Managed dispute resolution and fraud prevention at Cash App, ensuring compliance with policies.

Published on CazVid

Summary

Experienced customer service representative with over 5 years in financial services, specializing in client support, dispute resolution, and fraud prevention. Skilled in troubleshooting, active listening, and maintaining compliance with policies. Adept at handling high-volume calls and complex...

Key Achievements

Demonstrated strong problem-solving and critical thinking skills across financial service roles.

Skills

Customer ServiceExpert

Provided support to clients by troubleshooting issues, listening actively, and maintaining patience and empathy.

Dispute Resolution & Fraud PreventionAdvanced

Handled back-office operations focusing on transactions analysis, investigation, and compliance at Cash App.

Technical TroubleshootingIntermediate

Assisted clients with technology-related issues in financial services, ensuring clear guidance and solutions.

Regulatory & Policy ComplianceIntermediate

Ensured adherence to company policies and regulatory standards while resolving customer disputes.

Communication & EmpathyExpert

Built rapport with clients through active listening and empathetic communication in diverse customer service scenarios.

Languages

EnglishSpanish

Experience

Customer Service Representative

BBVA

Assisting clients over the phone in financial services and technology-related issues., Providing clear guidance and troubleshooting technical problems., Delivering excellent customer support with patience and empathy., Managing high-volume calls and resolving issues efficiently.

Backoffice Agent

Cash App

Handling back-office operations with a focus on dispute resolution and fraud prevention., Analyzing and investigating transactions., Resolving customer disputes accurately., Ensuring compliance with company policies and regulatory standards., Working with sensitive financial information and...