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Customer Service Agent with diverse hospitality experience
Contact
Cartagena, Bolívar, Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Managed customer interactions, handled queries, and provided solutions in hospitality settings
Reservation ManagementIntermediate
Processed reservations, modifications, and handled customer requests related to bookings
Guest RelationsIntermediate
Managed guest incidents and queries, ensuring smooth resolution and guest satisfaction
Sales SupportBeginner
Contributed to sales offers and promotions to enhance customer engagement
Education
Academic Bachelor
institucion educativa soledad acosta de samper
internationals business administration
fundacion universitaria tecnologico de comfenalco
financial management course
Sena
english course
colombo americano
Summary
Experienced hospitality professional skilled in customer interactions, reservation management, and guest relations.
Key Achievements
- Handled customer calls and managed reservation modifications efficiently
- Provided effective guest relations support by managing incidents and queries
- Engaged in sales offerings to enhance customer experience and service
Experience
Hotel reservation office agent
oct 16 2022 - feb 02 2024
receiving calls and managing customer queries, modifications related to reservations, sales offering
Guest relations office agent
april 01 2023 - march 29 2023
incident and query management, registration and monitoring of cases
Skills
Customer ServiceReservation ManagementGuest RelationsSales Support
Published on CazVid - Jul 3, 2025