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Leidy Lorena Aparicio Trejos

Cartagena, Bolívar, Colombia

Customer Service Agent with diverse hospitality experience

  • Handled customer calls and managed reservation modifications efficiently
  • Provided effective guest relations support by managing incidents and queries
  • Engaged in sales offerings to enhance customer experience and service
Customer Service
Advanced
Managed customer interactions, handled queries, and provided solutions in hospitality settings
Reservation Management
Intermediate
Processed reservations, modifications, and handled customer requests related to bookings
Guest Relations
Intermediate
Managed guest incidents and queries, ensuring smooth resolution and guest satisfaction
Sales Support
Beginner
Contributed to sales offers and promotions to enhance customer engagement
See Full Skillset on CazVid
oct 16 2022 - feb 02 2024
Hotel reservation office agent
receiving calls and managing customer queries, modifications related to reservations, sales offering
april 01 2023 - march 29 2023
Guest relations office agent
incident and query management, registration and monitoring of cases
View Complete Work History
🎓
institucion educativa soledad acosta de samper
Academic Bachelor
🎓
fundacion universitaria tecnologico de comfenalco
internationals business administration
🎓
Sena
financial management course
🎓
colombo americano
english course
See Education & Certifications
✨

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