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Customer Expert II
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Competencies
Performed data analysis to derive insights and support strategic initiatives.
Used SQL to extract, manipulate, and analyze large datasets within the organization.
Created dashboards and reports to present data insights to stakeholders.
Applied Python for data processing, automation, and analysis tasks.
Utilized advanced Excel functions and macros to streamline data management.
Education
Summary
Experienced data analyst specializing in financial data insights and reporting.
Key Achievements
- Conducted data analysis to identify key financial trends and support decision-making processes.
- Developed and maintained dashboards and reports for senior management, improving data visibility.
- Led a project to automate data collection, reducing manual effort by 30%.
Experience
Customer Expert II
Provide customer service and issue resolution for AT&T.;, Offer products and make sales.
Project Manager
Coordinated residential and commercial painting projects., Created work schedules and managed client communication., Oversaw quality inspections and customer claims resolution., Managed social media content (photos, videos)., Handled invoicing, estimates, and supplier relations (Home Depot, Benjamin Moore, Sherwin Williams).
Service Support Level 1
Provided technical support for applications and hardware., Logged incidents and documented solutions., Delivered direct user assistance at the help desk.