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Analista de soporte L2
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Competencies
Administers Linux and Windows servers, ensuring system stability and performance.
Provides tiered technical support, resolving incidents and supporting end-users.
Gathers, manages, and maintains databases to support organizational needs.
Creates manuals and technical reports to streamline procedures and knowledge sharing.
Coordinates with vendors and manages inventory control for IT hardware and software.
Education
Languages
Summary
Experienced IT support professional with over 5 years providing Tier 2 technical support, server management, and documentation within health and technology sectors.
Key Achievements
- Provided Tier 2 support for servers and workstations across multiple organizations
- Prepared technical manuals and reports to improve team documentation processes
- Managed Linux and Windows systems, including database administration and incident resolution
Experience
Analista de soporte L2
Brindar soporte L2 en servidores y estaciones de trabajo, Elaborar manuales y reportes técnicos, Administrar sistemas Linux/Windows, Gestionar bases de datos, Asegurar el cumplimiento de ANS en la atención de incidentes y casos.
Técnico de Soporte
Brindar soporte técnico de primer nivel a usuarios, Garantizar el correcto funcionamiento de la infraestructura informática, Elaborar informes técnicos y manuales, Administrar servidores Linux y Windows mediante SSH.
Técnico de Soporte
Administrar infraestructura tecnológica, Soporte técnico integral en hardware, software, ofimática, bases de datos., Gestión de proveedores.