Leidy - Support Analyst with 5+ years in IT services and infrastructure

Bogotá, Bogota D.C., Colombiaen

Provided Tier 2 support for servers and workstations across multiple organizations

Prepared technical manuals and reports to improve team documentation processes

Published on CazVid

Summary

Experienced IT support professional with over 5 years providing Tier 2 technical support, server management, and documentation within health and technology sectors.

Key Achievements

Managed Linux and Windows systems, including database administration and incident resolution

Skills

Server AdministrationAdvanced

Administers Linux and Windows servers, ensuring system stability and performance.

Technical Support and Incident ResolutionExpert

Provides tiered technical support, resolving incidents and supporting end-users.

Database ManagementAdvanced

Gathers, manages, and maintains databases to support organizational needs.

Documentation & ManualsIntermediate

Creates manuals and technical reports to streamline procedures and knowledge sharing.

Vendor and Inventory Coordination

Experience

Analista de soporte L2

GEOCOM | Soluciones Informáticas Globales

Mayo 2024 - Actualidad

Brindar soporte L2 en servidores y estaciones de trabajo, Elaborar manuales y reportes técnicos, Administrar sistemas Linux/Windows, Gestionar bases de datos, Asegurar el cumplimiento de ANS en la atención de incidentes y casos.

Técnico de Soporte

MINISTERIO DE SALUD Y PROTECCIÓN SOCIAL

Marzo 2023 - Abril 2024

Brindar soporte técnico de primer nivel a usuarios, Garantizar el correcto funcionamiento de la infraestructura informática, Elaborar informes técnicos y manuales, Administrar servidores Linux y Windows mediante SSH.